Current and Previous Notices
Contracted service provider notices (CSPNs) current and previously issued can be accessed by emailing hearing@health.gov.au.
The most up to date information on the program is available on the website, and information contained in the CSPN's may have been superseded.
| Number | Contracted Service Provider Notice | Status |
|---|---|---|
| 2022/06 | Schedule of Service Items and Fees 2022-23 | Accessible PDF |
| 2022/05 | Updates to Maintenance ad Consent and Agreement Information | Accessible PDF
|
| 2022/04 | Response to the current flood emergency | Accessible PDF
|
| 2022/03 | Temporary Change to Service Requirements | Accessible PDF
|
| 2022/02 | Service Requirements for 2022 | Accessible PDF
|
| 2022/01 | Advertising & Marketing | Accessible PDF
|
| 2021/08 | Reminder for 1 July 2022 | Accessible PDF
|
| 2021/07 | Self Assessment Tool 2021 | Accessible PDF
|
| 2021/06 | Client Relocation | Accessible PDF
|
| 2021/05 | Hearing Services Program Changes | Accessible PDF
|
| 2021/04 | Schedule of Service Items and Fees 2021-22 | Accessible PDF
|
| 2021/03 | Hearing Services Program Review — Draft Report | Accessible PDF
|
| 2021/02 | Tips for Improving Claiming | Accessible PDF
|
| 2021/01 | Further Information about changes to the Hearing Services Program | Accessible PDF
|
| 2020/18 | Button Battery Safety Update | Accessible PDF
|
| 2020/17 | Hearing Services Program Review-Interim advice published | Accessible PDF
|
| 2020/16 | Changes to the Hearing Services Online (HSO) Portal | Accessible PDF
|
| 2020/15 | Hearing Services Program Review-Consultation Paper | Accessible PDF
|
| 2020/14 | Use of Cloud Services for Storage of client records | Accessible PDF
|
| 2020/13 | Government Announcement of Changes to the Hearing Services Program | Accessible PDF
|
| 2020/12 | Conditions for Claiming Update | Accessible PDF
|
| 2020/11 | 2020 SAT & Compliance Lessons Learnt | Accessible PDF
|
| 2020/10 | Schedule of Service Items Review & COVID-19 special arrangements | Accessible PDF
|
| 2020/09 | Hearing Services Program Review | Accessible PDF
|
| 2020/08 | Hearing Services Arrangements during COVID-19 | Accessible PDF
|
| 2020/07 | NDIS Transition Arrangements-Updated |
Accessible PDF
|
| 2020/06 | Update of Schedule of Fees 2020-2021 | Accessible PDF
|
| 2020/05 | NDIS Transition Arrangements | Accessible PDF
|
| 2020/04 | Schedule of Service Items Consultation | Accessible PDF
|
| 2020/03 | myGOVID | Accessible PDF
|
| 2020/02 | Provider Transition Readiness Self Assessment Tool | Accessible PDF
|
| 2020/01 | AUSkey myGOVID Access Update |
Accessible PDF |
| 2019/18 | AUSkey to myGOVID Transition | Accessible PDF
|
| 2019/17 | Program Forms and Templates | Accessible PDF
|
| 2019/16 | Device supply arrangements disclosure | Accessible PDF |
| 2019/15 | Freeze on the destruction of client records | Accessible PDF
|
| 2019/14 | Hearing Services Online Payment Project Update 6 | Accessible PDF
|
| 2019/13 | Hearing Services Online Payment Project Update 5 | Accessible PDF
|
| 2019/12 | Transition Timeframes | Accessible PDF
|
| 2019/11 | Commencement of Provider Transition Period | Accessible PDF
|
| 2019/10 | New Legislation and Contract | Accessible PDF
|
| 2019/09 | Hearing Services Online Payment Project Update 4 | Accessible PDF
|
| 2019/08 | Hearing Services Online Payment Project Update 3 | Accessible PDF |
| 2019/07 | Hearing Services Online Payment Project Update 2 | Accessible PDF |
| 2019/06 | Contract Consultation and Feedback | Accessible PDF |
| 2019/05 | Service Provider Contract Redevelopment | Accessible PDF |
| 2019/04 | Updated Schedule of Fees 2019-20 | Accessible PDF |
| 2019/03 | Hearing Services Online Project (HSOP) | Accessible PDF |
| 2019/02 | Thematic Review on draft Legislative Instruments | Accessible PDF |
| 2019/01 | ACCC Marketing & Advertising | Accessible PDF |
| 2018/06 | 2018 Self-Assessment Tool | Accessible PDF |
| 2018/05 | Further ACCC Action Against Service Providers
|
Accessible PDF |
| 2018/04 | ACCC Action Against Service Providers | Accessible PDF
|
| 2018/03 | Linking clients, adding an email and the client information booklet | Accessible PDF |
| 2018/02 | Updated Schedule of Fees 2018-19 | Accessible PDF |
| 2018/01 | Thematic Review of Commonwealth Hearing Services Legislation | Accessible PDF |
| 2017/11 | Use of Cloud and other off-site approaches to the digital storage of client records | Accessible PDF |
| 2017/10 | 2018 Compliance Monitoring Program | Accessible PDF |
| 2017/09 | Updates to the NDIS Operational Guidelines | Archived |
| 2017/08 | 2017 Self Assessment Tool | Archived |
| 2017/07 | Updated Compliance Monitoring and Support Framework Released | Archived |
| 2017/06 | Schedule of Fees 2017-2018 | Archived |
| 2017/05 | Review of services and technology supply public discussion paper | Archived |
| 2017/04 | Using the correct Eligibility Criteria for Refitting and the current Request for a new voucher when existing has not yet expired form | Archived |
| 2017/03 | Audiological Case Management Claiming (Items 610/810) | Archived |
| 2017/02 | Consumer Checklist for Hearing Services Program clients | Archived |
| 2017/01 | Review of Supply of Assistive Hearing Technology - Survey | Archived |
| 2016/28 | Review of supply of Assistive Hearing Technology | Accessible |
| 2016/27 | Qualified Practitioner updates | Archived |
| 2016/26 | End of year cut-off date - request for a new voucher when existing has not yet expired | Archived |
| 2016/25 | Claiming after a transfer/relocation | Accessible |
| 2016/24 | Hearing Services Online final portal release | Archived |
| 2016/23 | Program compliance support | Archived |
| 2016/22 | Services provided to clients prior to voucher issue date | Archived |
| 2016/21 | Maintaining your Provider, Site and Practitioner Details | Archived |
| 2016/20 | 2016 Self Assessment Tool | Archived |
| 2016/19 | Review of Service Items and Fees - project update | Archived |
| 2016/18 | If you need our help | Archived |
| 2016/17 | Review of Service Items and Fees | Archived |
| 2016/16 | Complaints | Archived |
| 2016/15 | Information for a smooth service provider transition to the NDIS | Archived |
| 2016/14 | Hearing Services Program commences on Norfolk Island | Archived |
| 2016/13 | Connecting clients to the National Disability Insurance Scheme | Archived |
| 2016/12 | Portal release and User Guides | Archived |
| 2016/11 | Claim enquiries | Archived |
| 2016/10 | Schedule of Fees 2016-2017 | Archived |
| 2016/09 | Hearing Services Online Phase 3 portal release | Archived |
| 2016/08 | End of financial year cut-off date for manual claims | Archived |
| 2016/07 | Hearing Services Online - Portal demonstration and training sessions | Archived |
| 2016/06 | Invoices for services funded by Medicare or the Department of Veterans' Affairs | Archived |
| 2016/05 | Removal of requirements to list provisional practitioners | Archived |
| 2016/04 | Changes to Weekly Manual Claims Remittance Advice | Archived |
| 2016/03 | Hearing Services Online - Phase 3 Portal Release and User Training | Archived |
| 2016/02 | Publication of the Hearing Services Program NDIS Transition Plan | Archived |
| 2016/01 | Common Claiming Errors | Archived |
| 2015/28 | HSO Portal - Device Module | Archived |
| 2015/27 | Direct Marketing Campaigns | Accessible |
| 2015/26 | End of year manual claim payment cut-off dates through the portal | Archived |
| 2015/25 | 2015 Self Assessment Tool | Archived |
| 2015/24 | Hearing Services Online - Phase 3 | Archived |
| 2015/23 | NDIS Transition Planning Workshop Adelaide | Archived |
| 2015/22 | Changes to the Wishes and Needs Tool | Archived |
| 2015/21 | Dangers for children from button batteries in hearing devices | Archived |
| 2015/20 | Letter to Hearing Services Program clients on the NDIS | Archived |
| 2015/19 | Promotional Postcards | Archived |
| 2015/18 | Client Rights and Responsibilities Poster | Archived |
| 2015/17 | NDIS Transition Planning Workshop | Archived |
| 2015/16 | Changes to Manual Claim Processes | Archived |
| 2015/15 | Hearing Services Online portal release - 'SP Claims' Access | Archived |
| 2015/14 | Ambient Noise and Calibration of Audiometric Testing Equipment | Archived |
| 2015/13 | Portal Release 3 August 2015 | Archived |
| 2015/12 | Electronic Signature Policy | Accessible |
| 2015/11 | Feedback received on draft new service provider contract | Archived |
| 2015/10 | Updated Schedule of Fees 2015-16 | Archived |
| 2015/09 | End of Financial Year cut off dates for Manual Claims | Archived |
| 2015/08 | Call and Information Centre -Feedback | Archived |
| 2015/07 | Statutory Declarations | Accessible |
| 2015/06 | Consultation on revised contract and HROs | Archived |
| 2015/05 | Portal Release 13 March 2015 | Archived |
| 2015/04 | Advice regarding the Tropical Cyclones in Northern Australia | Archived |
| 2015/03 | Refusal of Service | Archived |
| 2015/02 | Record Keeping Requirements | Accessible |
| 2015/01 | Promotional Postcards | Archived |
| 2014/36 | Site closures during the holiday period | Archived |
| 2014/35 | NDIS interface with the Hearing Services Program | Archived |
| 2014/34 | Holiday arrangements | Archived |
| 2014/33 | Monthly Voucher Statistics | Archived |
| 2014/32 | Portal Access Update and Business Continuity Planning | Archived |
| 2014/31 | Potential Portal Outage (external) Software Upgrade 17 Dec | Archived |
| 2014/30 | Portal release 12 December 2014, including User Guide Updates | Archived |
| 2014/29 | Hearing Services Online - Engagement and Communications | Archived |
| 2014/28 | End of year manual claims cut off date | Archived |
| 2014/27 | Reducing the number of e-Claim rejections | Archived |
| 2014/26 | 2014 Self Assessment Tool | Archived |
| 2014/25 | Eligible Criteria for Refitting | Archived |
| 2014/24 | Medical Certificate now available on Medical Practitioner Software | Archived |
| 2014/23 | Practitioner Qualifications and Membership | Archived |
| 2014/22 | RSS Feed | Archived |
| 2014/21 | Review of the Service Provider Contract | Archived |
| 2014/20 | Voucher Program Statistics | Archived |
| 2014/19 | Nominations for Service Provider Consultative Group | Archived |
| 2014/18 | Provider survey on experiences using the website and portal | Archived |
| 2014/17 | Hearing Aid Banks | Archived |
| 2014/16 | Updated Privacy Principles Information | Archived |
| 2014/15 | Department of Veterans' Affairs (DVA) poster | Archived |
| 2014/14 | Reminder of the consolidation of 1800 call centre services | Archived |
| 2014/13 | Use of clinical judgment for referrals | Archived |
| 2014/12 | New arrangements for 1800 call centre services | Archived |
| 2014/11 | Updated Schedule of Fees 2014-15 | Archived |
| 2014/10 | Audit and Compliance Framework Review | Archived |
| 2014/09 | End of Financial Year claims cut off dates | Archived |
| 2014/08 | Changes to the Client Transfer Process | Archived |
| 2014/06 | Manual Claims via Email | Archived |
| 2014/05 | Voucher-Holders relocating between Contracted Service Providers | Archived |
| 2014/04 | New Privacy Laws | Archived |
| 2014/03 | Changes to Forms | Archived |
| 2014/01 | Response to the current bushfire emergency | Archived |
| 2013/36 | Program Publications | Archived |
| 2013/35 | Common Errors in Manual Claims | Archived |
| 2013/34 | Duty of Care | Archived |
| 2013/33 | Return Voucher Request Process via phone | Archived |
| 2013/32 | DVA Clients and top-up devices | Archived |
| 2013/31 | 2012-13 Voucher Program Statistics | Archived |
| 2013/30 | Response to the current bushfire emergency | Archived |
| 2013/29 | Draft revised minimum device specifications | Archived |
| 2013/28 | Reminder to complete SAT | Archived |
| 2013/27 | Record Keeping | Archived |
| 2013/26 | Medical Referrals | Archived |
| 2013/25 | Access to Hearing Services for People with a Disability | Archived |
| 2013/24 | Upgradeable Technologies | Archived |
| 2013/23 | Authority to Sign a Claim Form | Archived |
| 2013/22 | Ambient Noise and Calibration of Audiometric testing equipment | Archived |
| 2013/21 | Service Provider Survey | Archived |
| 2013/20 | Client Rights and Responsibilities Poster | Archived |
| 2013/19 | Calibration of Equipment | Archived |
| 2013/18 | MHLT Legislation CROS & Bi-CROS Devices | Archived |
| 2013/17 | National Disability Insurance Scheme | Archived |
| 2013/16 | Third Client Review Notification | Archived |
| 2013/15 | Second Client Review Notification | Archived |
| 2013/14 | Availability during off site audits | Archived |
| 2013/13 | Medical and Audiological Referrals | Archived |
| 2013/12 | Update Schedule of Fees 2013-14 | Archived |
| 2013/11 | Update to Service Items 930/940 | Archived |
| 2013/10 | National Disability Insurance Scheme | Archived |
| 2013/09 | New Audit and Compliance Framework | Archived |
| 2013/08 | Roadshow Registration Reminder | Archived |
| 2013/07 | Variation to call centre operating hours | Archived |
| 2013/06 | Stakeholder Engagement | Archived |
| 2013/05 | Response to the current flood emergency | Archived |
| 2013/04 | Comments on Rehab Plus discussion paper | Archived |
| 2013/03 | Hearing Services Review of current Deed of Standing Offer | Archived |
| 2013/02 | Response to the current bushfire emergency | Archived |
| 2013/01 | Information Roadshows - Hearing Services.Online (HSO) & Audit and Compliance. | Archived |
| 2012/01 | Transition arrangement | Archived |
| 2012/02 | Service Provider Contract and Regulations Consultation Package | Archived |
| 2012/03 | Client Rights and Responsibilities Poster | Archived |
| 2012/04 | Transition arrangements for the three year voucher. | Archived |
| 2012/05 | Processing Times for New and Return Application forms. | Archived |
| 2012/06 | Consolidation of out posted Staff in the Clinical Support Section. | Archived |
| 2012/07 | Service Provider Contract 2012-2015, Hearing Services Rules of conduct and other documents | Archived |
| 2012/08 | New Contract | Archived |
| 2012/09 | Schedule of Fees 2012-2013 | Archived |
| 2012/10 | Early closure of the provider and client contact lines | Archived |
| 2012/11 | Systems Problems | Archived |
| 2012/12 | Systems Problems resolved | Archived |
| 2012/13 | Deed of Standing Offer – Extension till 31 December 2013 | Archived |
| 2012/14 | Medicare Payment System Changes | Archived |
| 2012/15 | Eligibility Criteria for Refitting | Archived |
| 2012/16 | Claiming where a fitting was on or before 30 June 2012 and the followup was after 1 July 2012 | Archived |
| 2012/17 | Background on the Rehab Plus service item | Archived |
| 2012/18 | Client Rights and Responsibilities Poster | Archived |
| 2012/19 | New forms for notification of sites and practitioners | Archived |
| 2012/20 | Changes to Audit and Compliance Framework | Archived |
| 2012/21 | An update on claiming methods for the Rehab Plus Service Items 680/681 | Archived |
| 2012/22 | systems problems | Archived |
| 2012/23 | Systems Problems Resolved | Archived |
| 2012/24 | What do I need to do to run a Rehab Plus session for clients | Archived |
| 2012/25 | Required documentation for Rehab Plus sessions | Archived |
| 2012/26 | Improving Communication | Archived |
| 2012/27 | Rehab Plus Seeking Your Feedback | Archived |
| 2012/28 | Compliance Self Assessment Tool | Archived |
| 2012/29 | Hearing Services Online | Archived |
| 2012/30 | Diagnostic Audiology Services Under Medicare | Archived |
| 2012/31 | Compliance Self Assessment Tool Reminder | Archived |
| 2012/32 | Guidance relating to the Eligibility Criteria for refitting | Archived |
| 2012/33 | Independent Review of the Regulatory Framework for hearing services | Archived |
| 2012/34 | Request to Review and Update your Site details | Archived |
| 2011/01 | Commencement of Ambient Noise Level Certification | Archived |
| 2011/02 | Continuity of services in current Natural Disaster areas around Australia | Archived |
| 2011/03 | Ambient noise report compliance | Archived |
| 2011/04 | Vouchers with Issue dates between 19/01/2011 & 25/01/2011 | Archived |
| 2011/05 | Potential changes to rules of conduct | Archived |
| 2011/06 | Vouchers with Issue dates between 19/01/2011 and 25/01/2011 and 09/02/2011 | Archived |
| 2011/07 | Vouchers with Issue dates between 19/01/2011 and 25/01/2011 and 09/02/2011 and 15/02/2011 resolved | Archived |
| 2011/08 | Return voucher requests | Archived |
| 2011/09 | Return voucher requests clarification | Archived |
| 2011/10 | Updated schedule of fees 2011-2012 | Archived |
| 2011/11 | Telephone calls | Archived |
| 2011/12 | Inviting Industry to seminars | Archived |
| 2011/13 | Comment on Contract | Archived |
| 2011/14 | MHLT update | Archived |
| 2011/15 | Complex client notifications | Archived |
| 2011/16 | Roadshow reminder | Archived |
| 2011/17 | Sydney & Melbourne venue change | Archived |
| 2011/18 | New spare aid and remote control forms | Archived |
| 2011/19 | System problems | Archived |
| 2011/20 | System problems resolved | Archived |
| 2011/21 | New Head of Implementation Taskforce | Archived |
| 2011/22 | Procedures for prescribing “top-up” hearing aids at cost to DVA Clients. | Archived |
| 2011/23 | Industry consultation resources and changes to implementation of reform. | Archived |
| 2011/24 | Use of the Commonwealth logo | Archived |
| 2011/25 | Arrangements for the transition from a 2 year to a 3 yr voucher | Archived |
| 2011/26 | Changes to the voucher component of the Hearing Services Program | Archived |
| 2010/01 | Proper use of the provider line | Archived |
| 2010/02 | Problems with voucher numbers beginning with 166 | Archived |
| 2010/03 | Update:problems with voucher numbers beginning with 166 | Archived |
| 2010/04 | Outcome:problems with voucher numbers beginning with 166 | Archived |
| 2010/05 | Change in Medicare help desk number | Archived |
| 2010/06 | 2010-2011 schedule of fees for service items | Archived |
| 2010/07 | Relocation of Hearing Services QLD | Archived |
| 2010/08 | Complaints report | Archived |
| 2010/09 | Chris Jennings Farewell | Archived |
| 2010/10 | All State faxes to Hearing Services QLD | Archived |
| 2010/11 | System problems | Archived |
| 2010/12 | System problems resolved | Archived |
| 2010/13 | Notification of a Corporate change | Archived |
| 2010/14 | Call centre access | Archived |
| 2010/15 | Refitting guidelines update | Archived |
| 2010/16 | Contacting former clients | Archived |
| 2010/17 | Telemarketing and mailing practices | Archived |
| 2010/18 | Provider line number for providers only | Archived |
| 2010/19 | Eligibility checking issues | Archived |
| 2010/20 | Eligibility checking issues resolved | Archived |
| 2010/21 | Christmas & New Year closures | Archived |
| 2010/22 | Drop in vouchers being presented | Archived |
| 2010/23 | Ambient noise level certifications | Archived |
| 2010/24 | Reminder ambient noise level certifications | Archived |
| 2010/25 | Revised clinical request forms | Archived |
| 2010/26 | Update to practitioner forms | Archived |
Previous HSO Project Bulletins
A list of archived HSO Project Bulletins is also available.